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Complaints
If you have a complaint please send to us e-mail: complaints@e-raptor.pl with photos, complaint form and others documents.
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COMPLAINT FORM
Complaints are taken into account only on the basis of the protocol written with courier UPS or DPD, so please call your courier and write a protocol with him. There is only 5 days for it, so please make it as soon as possible. Also please send us a photo of this document, so we could move forward with your complaint.
Name
Surname
Order nr
What is broken
Short transcription of damage
Please attach photo of broken product to this form
Product will be shipped immediately after receiving information from courier service.
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For DPD service:
Please, fill in the form which you'll find here.
You can also contact DPD Customer Service on working days between 8.00h a.m and 17.30h p.m by telephone on 0900-3734663 (€ 0.50 per call).
For UPS service:
Call your local UPS:
Austria: 0810-006630
Belgium: 078-250-877
Denmark: 43 23 88 88
Finland: 09 2311 3406
France: 01 73 00 66 61
Germany: 01806 882 663
Italy: 02 30 30 30 39
Netherlands: 0900 2255 877
Portugal: 707 23 23 23
Spain: 902-88-88-20
Sweden: 077-662 20 77
United Kingdom: 03457 877 877
and write a protocol with the courier.
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