Insert Steam Up
Insert Steam Up
€20.00 €14.00
Tile Box Frosthaven
Tile Box Frosthaven
€20.00 €14.00
e-Raptor Insert Bitoku
e-Raptor Insert Bitoku
€25.00 €17.50
e-Raptor Insert Whistle Mountain
e-Raptor Insert Whistle Mountain
€30.00 €21.00
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If you have a complaint please send to us e-mail: with photos, complaint form and others documents. 





Complaints are taken into account only on the basis of the protocol written with courier UPS or DPD, so please call your courier and write a protocol with him. There is only 5 days for it, so please make it as soon as possible. Also please send us a photo of this document, so we could move forward with your complaint.










Order nr



What is broken



Short transcription of damage







Please attach photo of broken product to this form 



Product will be shipped immediately after receiving information from courier service.




For DPD service:

Please, fill in the form which you'll find here.

You can also contact DPD Customer Service on working days between 8.00h a.m and 17.30h p.m by telephone on 0900-3734663 (€ 0.50 per call).


For UPS service:

Call your local UPS:

Austria: 0810-006630

Belgium: 078-250-877

Denmark: 43 23 88 88

Finland: 09 2311 3406

France: 01 73 00 66 61

Germany: 01806 882 663

Italy: 02 30 30 30 39

Netherlands:  0900 2255 877

Portugal: 707 23 23 23

Spain: 902-88-88-20

Sweden:  077-662 20 77

United Kingdom: 03457 877 877

and write a protocol with the courier.



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